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Home > Site information > Privacy statement

Privacy Statement

As part of the Modernisation Agency, NatPaCT adheres to the Modernisation Agency’s policies on privacy and use of personal information. A statement of those policies is available here.

Because of the way that NatPaCT and its website interact with users, there are some additional factors applicable to us. Here are the extra policies adopted by NatPaCT:


You are not required to register in order to use the NatPaCT website. However, registration does provide extra facilities – such as ability to use the online events booking system, opportunity to receive the weekly New@NatPaCT email newsletter, and the ability to be notified of new postings in the discussion forums.

During registration, you will be asked to provide your name, job title, organisation, email address, and a password. We use this information for the following purposes:

(1)To personalise the information available to you. Examples are: sending New@NatPaCT to those who have chosen to subscribe; providing access to tailored areas of content for PCT Chief Executives, PCT Chairs, and PEC Chairs; and providing access for eligible users to restricted discussion forums

(2)To maintain an up-to-date database of senior contacts at Primary Care Trusts.

(3)To allow extra administrative facilities (such as editing page content) to authorised users.

Information in your registration profile can also be used within the online events booking system. In that case, you may be asked to supplement your profile with further contact details (address, telephone number, and fax number) and details of any special dietary or other requirements that you wish to tell us about. Your booking history is recorded against your profile.

Data storage and access

All the information described above is held in an online database. NatPaCT takes all reasonable steps to protect this data.

Physical access to the computer holding the online database is restricted to authorised 3rd-party engineers for maintenance purposes.The computer is located in a secure data centre with 24/7 controlled access.

Remote access to the database is controlled by password and is restricted to authorised personnel of NatPaCT’s contracted website mantainers – Kent House Consulting Ltd.

Controlled access to the information held in the database is available to authorised NatPaCT staff in order to assist with support to users, production and distribution of the email newsletter, operation of the discussion forums, and maintenance of the database of PCT contacts.

Passwords for users’ accounts are one-way encrypted in the database. They therefore cannot practically be recovered by any user, authorised or otherwise.

NatPaCT has a contractual arrangement to ensure that security of the web, email, and database servers is continually maintained up-to-date. All security updates released for web server, email and databases software and operating system are applied promptly.

Log Files

As is true of most websites, we gather certain information automatically and store it in log files.This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, and date/time stamp.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.


A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We make limited use of cookies on this site. We use both session ID cookies and persistent cookies.

We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser.

A persistent cookie remains on your hard drive for an extended period of time. The only use of persistent cookies is when you elect the ‘remember me’ option to avoid the need to submit login details repeatedly. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

If you reject cookies, you may still use our site, but there may be some minor limitations on your ability to use some areas of our site.


‘Recommend’ feature

If you choose to use our referral service to tell a colleague about our site, we will ask you submit your colleague’s name and email address and any comment that you wish to send.We will automatically email that information to your colleague. NatPaCT retains a log file of all such recommendations in order to assess the parts of the website that users find most helpful. We do not use your colleague’s contact details for any follow-up or other purposes.


New@NatPaCT Newsletter

New@NatPaCT is never sent unsolicited. It is distributed, usually weekly, to registered website users whose registration profile includes a subscription.

New subscriptions can only be made (a) by logging in to your online profile and making the appropriate change, or (b) by specific request to NatPaCT staff.

Every issue of New@NatPaCT contains an ‘unsubscription’ link. After clicking the link, an email will be sent to the relevant email address asking you to confirm the cancellation.

Alternatively, you can cancel your subscription by updating your online profile.


Uses and sharing of information

The information in your online profile (name, job title, email address, organisation, and contact details) would never be shared outside the ‘NHS family’ without your express prior approval.

Within NatPaCT your information may be used as described earlier in this statement – for maintenance of our contacts database, for communicating with PCT colleagues, and for administration of NatPaCT events. Occasionally, we might share contact data with other teams in the ‘NHS family’ where this supports our work in facilitating PCT development.

Your contact details would never be released outside the ‘NHS family’ without your explicit prior consent.


Contacting us

Here are the contact details if you wish to discuss any aspect of our management of your information:


 Contact name:  Sherry Hirst
 Email:  sherry.hirst@doh,
 Telephone:  0113 254 3800
 Fax:  0113 254 3809

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